Privacy

Last updated October 9, 2026. This is the plain-language version; the full policy will be published before launch. The rules for using Pinlocity are in the terms.

What we store

Your account email and sign-in details, the bowlers you create or manage, their games and stats, the balls in their arsenal, and any photos you upload. Contact details and addresses on a bowler profile are private and are shared with an organizer only when you register for their event and choose to.

Youth bowlers

Bowlers under 18 are shown on public pages by initial and last name only, and their birth date is never public. A bowler under 18 starts with direct messages off, the live board off and follow requests needing approval, and their handle cannot contain their own name. We ask for a date of birth when an account is created, because those protections cannot be applied to somebody whose age we do not know. Guardians control the profile until the bowler claims it, which they can do from 13.

Photos and AI

Scoreboard photos are stored privately and sent to a vision model only to read the scores. Nothing you upload is used to train models. You can delete a session and its photos at any time.

Sign-in security

We record the device, approximate location, and time of each sign-in so you can review them and so we can ask for a code when a new device appears. Passkeys are stored as public keys only.

Analytics and cookies

The website uses Google Analytics 4, a service of Google LLC, to count visits and see which pages people use and how they found us. That is how we decide what to build next.

It stores cookies in your browser — _ga and one named for our measurement ID — which hold a random identifier for up to two years and let Google tell a returning visit from a new one. It sends Google the pages you look at, the site or search that sent you, and general information about your browser, device and country. Google works out an approximate location from your IP address and does not store the address itself. It is never given your name, your email address, or anything you record about your bowling, and we do not use it to advertise to you or sell what it collects.

You can stop it: block cookies for this site in your browser, or install Google's opt-out add-on, which turns it off on every site you visit. How Google handles what it receives is described in how Google uses data from sites that use its services. Nothing here is needed to use Pinlocity, and the mobile apps do not carry it.

Removing your data

You can delete your account yourself, from Settings on the website or in the app. It takes effect immediately and cannot be undone — what is deleted and what stays. If you cannot sign in, email support@pinlocity.com from your account address and we will do it for you. Games recorded in a league or tournament stay in that event's official record, because other bowlers' standings are calculated from them.